Questions & Answers

Thank you for your interest in working with GLS! We are delighted and will be checking whether a (further) GLS Parcel Shop is intended for your location. Please contact us to find out your options. The best way to do so is to use our online application form .

As a Parcel Shop operator, you can offer your customers parcel shipping as an additional service and thus expand your customer base. Furthermore, receiving parcels and providing a hand-over point is often an additional service for the local neighbourhood. Thanks to the digital Parcel Shop search on the GLS website, at GLS-ONE and in our GLS App, the online profile of your business will be enhanced. GLS will also support you with central marketing campaigns.

Every new Parcel Shop receives – free of charge – modern technical equipment (like a smartphone and a Bluetooth printer) and a GLS advertising package. This includes information materials such as flyers, price lists and T&Cs and stickers to ensure that your GLS Parcel Shop is clearly visible both inside and outside. Additional GLS promotional materials can be provided following consultation.

As an expert contact partner, you will advise customers on questions related to parcel shipping:

• Taking receipt of parcels from senders.
• Keeping parcels ready for collection by consignees who weren't at home during delivery.
• Taking receipt of parcels that consignees want to return to the sender.

Parcel Shop partner are paid per parcel. The amount of remuneration is a fixed sum for parcels received. For parcels being sent the remuneration depends on the size and the destination address they are shipped to.

We would be happy to answer all your questions in person. Please get in touch with us via our Parcel Shop Application if you’re interested in becoming a Parcel Shop partner.

We would be delighted to offer support and advice on any promotional activities, like email campaigns, direct mailing, ad placement, online advertising and so on. Please get in touch with your contact at GLS and coordinate your desired activites with them.

Yes, definitely! GLS publishes all these details as part of the online Parcel Shop search on all our websites. This means parcel senders and consignees can always find out when a GLS Parcel Shop will be open.

Information about holidays is particularly important. A few days before the holiday, delivery drivers will stop bringing parcels to the GLS Parcel Shop so that consignees are still able to collect their parcels before the holiday starts.

Please get in touch with your contact at GLS if you would like to report a holiday or a change to your opening hours.