Questions & Answers

We ship to more than 160 countries worldwide.

Please enter the start and destination of your shipment in the GLS shipping planer and all available product and service combinations will be displayed immediately.

We are happy to provide business customers with a parcel quantity of more than 500 annual parcels with an customised offer. Please contact us using our contact form.

GLS provides companies with IT shipping systems that meet their requirements and parcel volumes. The systems are of course adaptable to the sender’s IT system.

Please use our contact form for your individual offer.

As private individual or company with small parcel quantities you can send parcels to the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Shipments to the following destinations will not be accepted:

• Outside the EU: all countries (customs relations) - except Monaco.
• Within the EU: Andorra, Ceuta, Gibraltar, Greece, Livigno, Malta, Melilla, San Marino, Cyprus, overseas territories and all European islands except German islands, Croatian islands and Ireland.

GLS ships domestic parcels in a standard turnover of up to 24 hours to their destination.

Throughout Austria, GLS guarantees express shipments to be delivered reliably before 5 pm on the next working day, or earlier if requested.

To following Central European countries parcels are delivered within a standard turnover of 24 to 48 hours: Belgium, Denmark, Germany, Croatia, Luxembourg, Netherlands, Romania, Switzerland, Slovakia, Slovenia, Czech Republic and Hungary.

For almost all countries which are further away, the standard delivery time is 72 to 96 hours. GLS delivers Monday to Friday during normal business hours.

• Shipping costs for business customers primarily depend on their wishes and requirements. Based on their needs business customer receive an individual offer. Please use our contact form to submit your request - we will get back to with the right solution.

• As a private sender you can find all the information on shipping costs on GLS ONE . The costs depend on size, weight and destination country of a parcel.

Following maximum dimensions apply:

• Maximum length: 200 cm
• Maximum width: 80 cm
• Maximum height: 60 cm
• Maximum dimensions: 300 cm
  

The maximum dimension is calculated as followed: 2 x height + 2 x width + 1 x longest side

Business customers are provided with an individual offer if their parcels do not apply to the required size. Please contact us with your inquiry using our business form.

The maximum weight for national standard shipping is 31.5 kg, for national express shipping 50 kg. A weight limit of 40 kg applies for Europe-wide shipping. For worldwide shipping, parcels may weigh 50 kg. There are exceptions for a few countries.

GLS is liable for damages caused by loss or damage while a parcel is in the care of GLS. The liability does not include consequential damages such as loss of profit.

If the sender has not procured a transport insurance, GLS is liable beyond the statutory liability for the value of the goods shipped up to a maximum of € 550 per parcel (in worldwide parcel shipping for all destinations according to the Montreal Convention). The value of the goods is deemed to be the purchase price, the current market value for used goods or the auction price for goods sent to an auction, depending on which value is the lowest in the individual case.

Please find more detailed information on GLS Austria's Special Terms and Conditions.

Depending on wishes and mode of shipping selected a higher liability limit can be agreed with business customers. Please get in touch with your contact person.

Items that are packed insufficiently and/or not in accordance with shipping regulations are generally excluded from shipment with GLS. Other items excluded from shipment are:

• parcels with a goods value of more than € 550 - for business customers the limit is € 3.500
• express shipments with a total value of more than € 3.500 per shipment.
• goods that require particularly careful handling (e.g. fragile goods)
• perishable or temperature-controlled goods
• living animals
• particularly valuable items (e.g. money, precious metals and stones, genuine jewellery and pearls, art works, antiques)
• telephone cards and pre-paid cards for mobile phones
• firearms and essential parts of firearms as defined according to the § 1 ff Weapons and Munitions Act
• dangerous goods of all kinds
• tobacco products and spirits (for shipments abroad)

Further information can be found in the shipping guidelines and our Special Terms and Conditions

Some shipments cannot be processed on the conveyor belts of the automatic sorting systems due to their dimensions or outer packaging. These ‘non-belt-capable’ consignments (NB goods) are sorted and scanned manually in the depots and distribution centres. Therefore a surcharge is imposed.

We have summarised some examples of bulky goods in our guidelines for NB-goods.

The maximum permitted dimensions for parcel size and weight also apply when shipping bulky goods. Bulky goods may not exceed the maximum size of a parcel. The following maximum dimensions apply:

• Maximum length: 200 cm
• Maximum width: 80 cm
• Maximum height: 60 cm
• Maximum dimensions: 300 cm
  

Calculation of maximum dimension: 2 x height + 2 x width + 1 x longest side

As sender or consignee, you can track and trace the current status of your parcel within Austria via parcel tracking . Please just enter your parcel number or Track-ID.

GLS also provides this service in many other countries.

Shippers and recipients can track parcels within Austria in real time using the shipment tracking system.

GLS also provides real-time delivery information for international shipments in many countries with the help of mobile data transmission from all vehicles. Scanned data from hubs and depots is connected directly to the GLS IT system in all GLS companies and available online. All you have to do is to enter the parcel number or track ID.

If you do not remember your password for YourGLS or GLS-ONE, you can request a new one. Therefore, please click on "Login" on the homepage and then on "Reset password". Enter your e-mail address and request a new password.

GLS is committed to a responsible use of resources and the avoidance and reduction of greenhouse gas emissions. Emissions that can't be avoided are compensated by investments in various certified climate protection projects in cooperation with ClimatePartner.

GLS's Europe-wide quality and environmental management system is certified by DEKRA in accordance with ISO 14001. Please find out more about our activities here .