myGLS mobile app

1 Where can I download the myGLS app?
The myGLS app runs on two operating systems: Android and iOS. You can download it from the Google Play store and the App Store.

2. Can I set up multiple accounts for one phone number?
The myGLS app allows you to create one account registered to a given phone number. During a new registration for the same phone number, the app will display a message that the user's account for that number already exists.

3. Can I link my account to a company account or another GLS account?
Currently, the myGLS app does not offer the ability to link different types of accounts. Each account in the application functions independently and is linked to a single phone number.

4. No SMS with verification code for account registration?
Check that the phone number you entered is correct, then make sure your phone has mobile network coverage. Remember that the validity of the SMS code is 2 minutes, so if the SMS comes later, the password will already be out of date. Use the “Send again” option to receive a new verification code and complete the account registration process.

5. Can I change my phone number in the app?
Unfortunately, the myGLS app does not allow you to change the phone number on an existing account. The phone number is a key element used during registration and login, so changing it would require re-registering for a new phone number.

6. What if I forget my login password?
Click the “Forgot your password?” button, enter the phone number used during registration, and then enter the verification code received by SMS to set a new password.

7. What if my account has been blocked after several unsuccessful login attempts?
If unsuccessful logins to the application occur at least 5 times, the account is blocked for 15 minutes. Before the expiration of this time, you can remove the lock by resetting your password by clicking on the “Forgot your password?” option.

8. Can I change the language of the application?
After logging in to the application in the “My Account” tab, you will find an option to change the application language. You can choose your preferred language from the available list. A non-logged-in user can also change the application language by making a language change on the home page.

9. After what time of not using the application my account will be logged out?
If you do not use the myGLS application within 3 months then your account will be automatically logged out.

10. no email with verification code?
Remember that the verification code to link your email address to your account in the app is valid for 10 minutes. Check to see if the email has gone to the spam folder. If the email still does not arrive after this time, use the “Resend” option.

11. Where can I find information about the processing of my personal data?
Detailed information about the processing of your personal data, including the scope of data collected, the purposes of processing, and your rights, can be found in the Privacy Policy available in the app under “My Account” in the “Consents and Terms and Conditions” section or on the official GLS website.

12. How can I completely delete my account from the myGLS app?
To delete your account from the myGLS app, go to the “User Account” section and then select the “Delete Account” option. The system will ask you to confirm this decision by entering your password. Before finally deleting your account, you will be informed of any consequences, such as losing access to your parcel history and saved preferences. Once the process is approved, your account along with all your data will be permanently deleted from our system.

1. How can I track my packages in the app?
If you are a logged-in user go to the “Tracking” tab. The parcels displayed in the app are assigned to your phone number used during registration and your email address (if you linked it to your account). Otherwise, enter the parcel number in the designated field on the app's start screen and search for the parcel in question.

2. I still don't have my package - what to do?
First of all, check its current status in the myGLS app. If you need additional assistance, go to the Contact & Help tab, and then contact the myGLS Hotline by any means.

3. can I use the app to reroute my package or change the delivery date?
Currently, the myGLS app does not allow you to make delivery changes. For assistance with these issues, please contact the GLS Hotline.

4. How do I find the nearest parcel pickup or shipping point?
In the “Map of Points” tab you can search for Fast Parcel points and parcel vending machines by entering the name, address or city and using the available filters. The search results will be presented on the map. Clicking on “Determine route” will display a route on the map that will lead you to the selected point.

5. Can I contact the Hotline through the application?
In the “My Account” tab you will find the Hotline's contact information, including phone number and email address. You can also use the contact form.

6. After what time my packages will go to the archive?
Each parcel automatically goes to the archive after 48 hours after receiving the delivery status. On the other hand, at any time you can manually move a package to the archive or restore it to the list of packages.

7. How long are notifications stored in the inbox?
Notifications are valid for 30 days and are stored in the inbox for this period.

8. Why am I not receiving PUSH notifications?
Check the notification settings in the app under the “Notifications” tab and in your phone's system. Make sure the app is running in the background.

9. Does the app include paid premium features?
All features of the myGLS app are completely free and available to any user after registration. We do not currently offer any paid versions or additional premium features - our full capabilities are available to all users at no additional charge.

10. can I use the app to open a parcel machine box remotely?
The functionality of remote box opening is planned for the next release of the myGLS application.

11. Can I send parcels through the application?
Currently, the function of sending parcels and generating shipping labels is not available in the myGLS application. We plan to introduce this functionality in future updates.

1. No shipment status update?
Refresh the screen by swiping up and check if you have an active Internet connection. It's also a good idea to close the app, restart it and clear the cache in the settings. If that doesn't help, try again in a few minutes.

2. The app incorrectly determines my location when searching for points. What can I do?
If you are having problems with location accuracy, check if the myGLS app has location access privileges in your phone's settings. Make sure the GPS is turned on and working properly. Try going out into an open space to improve GPS signal reception. If you continue to have problems, try restarting your phone or manually entering the address you are looking for instead of relying on automatic localization.

3. The app is running late today?
Check your Internet connection speed, close other apps running in the background, and clear the app cache in your phone's settings. This will make the app run smoothly.

4. The application uses a lot of battery?
To reduce your phone's battery consumption, make sure the app is up to date, turn off its background operation and unnecessary notifications, and then restart the device. If the problem persists, contact our Hotline via the “Contact and Support” tab.

5. How do I check if I have the latest version of the app?
In the App Store or Google Play, search for the myGLS app and check if the “Update/Update” option is available, if not - you are using the current version of the app.

6. The app displays the error “No connection to the server”?
If the application displays a “No connection to the server” error, check your device's Internet connection, turn on and off airplane mode, close and restart the application and clear its cache.

7. The application does not work offline?
The app requires an active Internet connection to work properly, and if you lose it, you will see a message about no network access. Check your Wi-Fi or mobile data settings, switch between Wi-Fi and mobile data, and restart the app after the internet connection is restored.