You have questions?

You currently require a GLS account to ship a package. Open an account, it's free and you can benefit from our Business Shipper Discount Program.

Whether you ship occasionally or daily, opening an account with GLS is free and easy.
Click here to get started!

For individual or personal accounts: you can easily open this online with a credit card. The invoice balance is charged to your credit card at the end of each billing cycle and we will send you an invoice each week. The invoice will only be generated if you have a shipment during the billing cycle. We accept the following major credit cards: American Express, Discover, Mastercard, and Visa.

For business accounts: you can either select to open an account using a credit card or applying for credit terms. To help decide which option is best for you, let's look at how much you estimate spending each month:
$10 - $100 per month: Select credit card
$101 - $5,000 per month: Select credit card or credit terms
$5,000+: Select credit terms

If you select the credit card option, please complete the online application and you will receive immediate confirmation that your account is open and ready to use.

If you select credit terms, please complete the online application and you will be contacted by an Account Executive within two business days.

Once your account is open and approved you can start shipping !

To create a label for your shipment, login and navigate to Ship.

If you do not already have an account, you will need to Open an account . It's free and you can benefit from our Business Shipper Discount Program .

GLS does not deliver to P.O. boxes.

If you already have an account with GLS, you can obtain the most accurate rate estimate for your shipment in our customer portal. Login and navigate to Rates & times.

If you do not already have a GLS account, you can Calculate rates & times .

If you are receiving a package and need to have a shipment that's currently in transit rerouted to an alternate address, the shipper's authorization is required. Contact the shipper to request that the shipment be delivered to an alternate address.

If you are the shipper or account holder, rerouting a package requires your authorization as you may be charged an additional fee. Contact us or you can use the live chat feature.

If you have missed a delivery attempt, received a door tag, or need to reschedule a delivery, you can use the link in your tracking notifications to reschedule your delivery or contact us.

We understand that not all deliveries will have the same signature requirements, that’s why GLS offers signature options for you to choose from. While all shipments are defaulted to the Standard Signature, you may select your preferred signature option at the time of label creation.

Standard Signature (Default – no fee)

• Business locations: Drivers will obtain a signature when delivering to a business address. There is no need to select 'Signature Required' for your business deliveries.
• Residential locations: Packages will be left at the recipient location, if it is determined to be safe and dry, when a signature is not required.
• Multi-tenant residential locations: Packages will be left at the recipient's door if a signature is not required. If direct access to the recipient location or door is unavailable, the driver will deliver the package to the management or leasing office (if available).

Signature Required
If this option is selected, a package will not be left without a signature at any residential delivery destination. Please note, there is a fee associated with selecting this option.

Adult Signature Required
If this option is selected, the recipient signing for the package must be at least 21 years of age. This is required for packages containing alcoholic beverages and may be required for other materials or reasons as determined by the shipper. If the shipper selects this option, there is an associated fee.

Signature Not Required
If this option is selected, the driver is permitted to leave a package at a business or a residential location without a signature, if one is not available. There is no fee for selecting this option.

A shipper may, as an option, increase GLS’ limitation of liability by declaring additional value up to $10,000 for a specific package and paying the applicable declared value fee. Declared value represents an increase in the maximum amount of GLS’ liability for loss or damage and does not constitute or imply insurance coverage. Declared Value of $10,000 or more requires approval by Customer Experience.

Packages with a declared value over $10,000 must obtain approval through Customer Experience. Contact us or you can you can use the live chat feature.

Our team will contact you with a decision for your request within two business days.

Shipping vapor or tobacco products with GLS is available only as a contractual service to shippers who are fully licensed and authorized in accordance with all applicable laws.

Eligible states include:

• Arizona
• Arkansas*
• California
• Colorado
• Idaho
• Illinois*
• Indiana
• Kansas
• Nevada
• New Mexico
• Oklahoma
• Oregon*
• Texas
• Utah*
• Washington
• Wisconsin

_{* B2B shipments only — no direct-to-consumer deliveries.}

To become a GLS customer, complete the Vape and Tobacco Shipper Application .

Shipping vapor or tobacco products with GLS is available only as a contractual service to shippers who are fully licensed and authorized in accordance with all applicable laws. Those who wish to ship tobacco and vapor products must complete the Vape and Tobacco Product Shipper Application prior to any shipments being made.

To apply, complete this form .

Participation in our Adult Beverage Program requires appropriate state licensing (requirements vary by state and destination). Please contact your sales representative before your first shipment to confirm your account is enabled and to discuss serviceable destinations. We've developed specialized delivery procedures for Direct-to-Consumer wine shipping, including adult signature verification, to help maintain compliance and protect your shipments. Shippers are responsible for compliance with all applicable laws.

Schedule a pickup for your package(s), only if you do not already have a daily scheduled pickup at the same pickup location.

GLS pickup options include scheduled, on-call, and drop-off services.

Scheduled pickups:
If you frequently ship packages, take advantage of our daily scheduled pickup service. GLS will incorporate your pickup location into a consistent route, ensuring a driver pickup daily within your selected two-hour timeframe. This service is provided free of charge to customers who ship a minimum of one package per day with a weekly shipping charge total of $50 or more per billing cycle. If you would like to setup daily pickups or change your existing pickup window or location(s), contact Customer Experience .

On-call pickups:
If you do not require a daily pickup service or your pickup times are unpredictable, you can opt for On-Call pickup service and request a pickup from your location on an as-needed basis. On-Call customers can schedule pickups online. Refer to GLS' accessorial fees for Future Date On-Call and Same Day On-Call pickup fees:

• Future Date On-Call: Schedule 1 to 6 days prior to the date the pickup is needed.
• Same Day On-Call: Schedule the same day the pickup is needed. The cut-off time to schedule a Same Day On-Call pickup is 1:00 P.M and may be earlier in rural areas.

On-Call pickups require a minimum 4-hour window in most areas and longer in rural areas.

Drop-off services:
Customers receive the benefit of pricing that does not include a pickup fee and the flexibility of dropping off packages at their convenience in our growing network of GLS Points . Packages placed in a drop box must contain a pre-printed, GLS-compliant, bar-coded shipping label.

Find a GLS Point near you
Packages placed in a drop box must contain a pre-printed, GLS-compliant, bar-coded shipping label.

You can follow your package from the time it's picked up all the way through to delivery.

• If you are the recipient, you can easily track a package using a tracking number.
• If you are the shipper or account holder, you have access to advanced tracking capabilities in the GLS customer portal. Login and navigate to Dashboard.

When creating your shipping label, you can opt in for notifications by email or text message. You can also add as many recipients as you would like to receive notifications as well.

GLS offers the option to receive the following types of notifications:

• Label created: Sends the tracking number when the label is created. GLS recommends selecting this notification for the shipper in case the tracking number is needed for follow up. Please note, you will not be able to follow movement of a package until the next scan.
• Receipt: Sends a notification when the package is scanned in at our shipping depot. GLS recommends selecting this notification for the recipient, so they can begin following the package with the tracking number and expected delivery date.
• Exception: Sends a notification if there is an unexpected delay or an unsuccessful delivery attempt. GLS recommends selecting this notification for both the shipper and recipient.
• Out for delivery: Sends an estimated time of delivery. GLS recommends selecting this notification for the recipient.
• Delivery: Sends a notification when a package is delivered. GLS recommends selecting this notification for both the shipper and recipient.

If your shipment is missing, you can use either of the options below:

• Contact us or you can use the live chat feature.
• If you are the account holder, login .

GLS generates invoices every Tuesday. If Monday is a holiday, invoicing will move to Wednesday.

Invoices are generated weekly for shipments billed Monday through Sunday the prior week.

Web Invoicing
Receive an email alert when your invoice is ready. You can view or download a PDF anytime in GLS Connect .

E-Billing
Have your invoice sent directly to your email inbox as a spreadsheet or text file.

Consolidated E-Billing
Managing multiple accounts? Get a single spreadsheet summarizing all accounts in one email.

Secure File Transfer (FTP)
Prefer advanced security? We can deliver invoices via secure FTP or email.

Paper Mail
If you prefer traditional mail, we'll send your invoice to your authroized billing contact each week.

• Pickup date
• Tracking number
• Delivery address
• Proof of delivery
• Reference field (if provided)
• Additional charges
• GLS service type
• Fuel surcharge
• Total charges (including fuel)

Surcharges correspond to accessorial fees. You can find all current fees here.

You can view and pay invoices through GLS Connect .

If your account is suspended for non-payment, you can pay your invoice online without logging in. Once payment is received, your account will reactivate automatically.

Other payment methods:

• Check
• ACH (customer-initiated)
• Wire transfer (customer-initiated)

All credit card payments and updates must be completed through our website.

For questions about billed charges, contact our Billing Department:
1-800-322-5555, option 6 (This option directs to voicemail and a representative will return your call)
billing@gls-us.com

For questions about shipments that have not yet been billed, please reach out to Customer Experience .

Claims must be filed by the shipper—the person or company who originally sent the package.

You have up to 90 days from when you originally shipped your package to file a claim.

Log in (link this to the portal) to the GLS customer portal and enter your claim one package at a time. Have multiple claims to file? No problem, contact us at claims@gls-us.com and we'll walk you through the best way to handle that.

We take a close look at the information you've provided and review it against our policies. Our goal is to give your claim the thorough attention it deserves.

We work to resolve claims within 45 days. We know you're waiting to hear back, and we appreciate your patience.

Depending on how your account is set up, you'll either see a credit on your next invoice or receive a check by mail in about two weeks, after it has been sent from processing. Please note, if it is a credit, you will need to let our claims team know when you would like the credit applied.

You will receive an automatic confirmation email with your claim number as soon as you submit your claim. Want an update? We're here to help, contact claims@gls-us.com