Accessibility statement

of General Logistics Systems Finland Oy

This is the accessibility statement of the organisation GLS Finland.

This accessibility statement applies to the GLS Finland website at https://gls-group.eu/FI/fi/home/ and was prepared on 25 June 2025.
The website is subject to the Act on the Provision of Digital Services, which requires that public online services must be accessible.

We have assessed the accessibility of this digital service ourselves.

Accessibility status of the digital service

The website partially meets the accessibility requirements.
There may still be some accessibility issues on the site. Below is a list of the issues currently known. If you notice an issue that is not listed, please contact us.

Non-accessible content we have identified:

1. Inconsistent heading hierarchy

  • Heading levels may not follow a logical order on all pages (e.g., H2 → H4 → H3).
  • This may make navigation with screen readers more difficult.
    WCAG criterion: 1.3.1

2. Empty headings

  • There are heading tags in the HTML code that contain no content.
  • These appear as unnecessary elements to screen reader users.
    WCAG criterion: 1.3.1

3. PDF documents are not accessible

  • Some PDF documents on the site are not tagged, lack alternative text and do not have a defined reading order.
    WCAG criteria: 1.1.1, 1.3.1, 2.4.2

4. Non-descriptive link texts

  • There may be links such as “Read more” without a contextually clear target.
  • This can hinder understanding when using a screen reader or when generating a list of links.
    WCAG criterion: 2.4.4

5. Insufficient contrast

  • In some sections, the contrast between text and background does not meet accessibility requirements.
  • For example, light text on a light background.
    WCAG criterion: 1.4.3

6. Keyboard accessibility barriers

  • Some menus and elements are not fully usable without a mouse.
    WCAG criterion: 2.1.1

7. Missing form field labels

  • Some form fields lack programmatically associated <label> tags.
    WCAG criteria: 1.3.1, 3.3.2

Corrective measures will be taken during the year 2025.

Did you notice an accessibility issue on our website? Let us know and we will do our best to fix it.

By email:
saavutettavuus@gls-finland.com

By phone:
+358 207 581200

Supervisory authority

If you notice accessibility issues on the website, first provide feedback to us, the site administrator. We will respond within 14 days.
If you are not satisfied with the response or do not receive a reply within two weeks, you can submit a complaint to the supervisory authority, Traficom. The link opens in a new window. Instructions for submitting a complaint and information on how it will be processed are available on Traficom’s website.

Contact information of the supervisory authority:
Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus(at)traficom.fi
telephone switchboard 029 534 5000

Our commitment to improving accessibility

We are continuously working to improve accessibility.
We are committed to enhancing the accessibility of our digital services.

We provide support for users who are unable to access our digital services.

Our customer service is available on weekdays from 8:00 to 17:00 by phone and email:
Phone: +358 200 31300
Email: glscustomerservice@gls-finland.com
You can also find our contact details on our Contact us page.

This website was originally published on:
1 April 2020

This website was last updated after significant changes on:
17 March 2025

This statement will be updated as issues are corrected or the accessibility assessment is renewed.