Fraud incidents on the Internet and via e-mail are on the rise. Fraudsters are improperly using the GLS name to send false communications to private individuals and companies. GLS has taken steps to help users recognise fraudulent SMS messages and thus reduce the phenomenon of ‘Phishing’. From now on, thanks to the RCS (Rich Communication Services) protocol, users with Android-based mobile phones that are compatible with RCS reception and have a telephone operator that supports the service, will be able to verify the correctness of the sender of SMS messages by checking a blue tick next to the logo in the contact information. If you have already acted on a suspicious payment request, we strongly advise you to file a complaint with the local police. GLS distances itself from such attempts at fraud. Read more

Parcel Tracking

To track your national shipments, please fill in the "Shipment Reference" field,
making sure to enter the numbers as shown in the examples.

To track your international shipments, please fill in the "Shipment Reference" field,
making sure to enter the numbers as shown in the examples, and the "ZIP Code" field,
by entering the postal code of the shipment's destination address.

Please note that some contents may be anonymized to protect the privacy of our users.

Shipment Number *

Please enter.

National Shipment

Shipments in Italy: Enter the Italian tracking number made up of two letters / a letter and a digit and then up to 9 digits. Example: Y1 550012467

International Shipment

International shipments: Enter the 11-digit international tracking number. Example: 53260112365

ID Collo

Package ID: Enter the numeric code that you can find under the Package ID barcode. Omit the zeros at the beginning and the “GLS” initials at the end. Example: 0000 35638867 GLS.

DDT

Delivery note: Enter the number in the following format – office code, account number and delivery note. Example: YW12349999999 Please note: the account number must always comprise 4 digits. If the account number has fewer than 4 digits, then add one or more zeros at the start, as necessary. E.g. enter account number 1 as 0001.