Where is my parcel?
Happy older couple in swimming pool

Tell us what's bothering you

If you are dissatisfied with any aspect of our service, let us know. The rate of damaged or lost shipments sent via GLS is very low, as reliability is of primary importance to our company. In case you are not If you are satisfied with our service, please let us know, or you can submit a complaint via the online contact form, or call our customer support.
We need a parcel number to handle your complaint, but unfortunately we can't help you without it.

Man in shirt typing on laptop

Complete the online complaint form. We will respond to your complaint within 30 business days. All complaints received will be handled in accordance with the law, GLS internal regulations and good business practice.

Complaints
 
Lock on a blue surface

Check the guidelines for proper packaging and labeling of parcels

Proper packaging
 
  • Icon of customer care
    Live chat
    Ask now

    WhatsApp https://wa.me/+38641496496

    Viber https://viber.com/glsslovenia

    Close Info Box
    • Ask now

    WhatsApp https://wa.me/+38641496496

    Viber https://viber.com/glsslovenia

    Close Info Box
     

Refunds for missing online purchases

Did you know that all online retailers give the option of returning any purchases you are not fully satisfied with? How can you request a refund?

Returns