Delivery that improves the shopping experience for your customers

In e-commerce, delivery is more than just the final step of an order – it is an essential part of the overall shopping experience. With GLS, you can offer your customers clear, reliable and flexible delivery to their preferred address, a GLS Parcel Locker or another convenient collection location.

GLS is an international logistics provider with a network spanning more than 50 countries, supported by an extensive network of GLS locations, Parcel Lockers and Parcel Shops. This enables online retailers to offer delivery solutions that meet the expectations of today's shoppers and support convenient parcel collection and returns.

Real-time parcel tracking, delivery notifications via email, SMS or Viber, and the GLS App give customers greater control over their deliveries while helping you reduce customer enquiries related to parcel status.

Why Choose GLS for Your Deliveries?

With GLS, you can provide your customers, business partners and recipients with reliable, flexible and transparent parcel delivery services across Slovenia and internationally.

GLS offers solutions tailored to a wide range of shipping needs – from e-commerce and B2C deliveries to regular B2B shipping, international delivery, Cash on Delivery (COD), easy returns, and integrations with your sales platforms or ERP systems.

With GLS, recipients can receive their parcels in the way that suits them best

Delivery to a preferred address – home, workplace, business premises or another chosen location
Direct delivery to a GLS Parcel Locker or GLS Parcel Shop
Parcel redirection options, where available
Parcel tracking via the GLS website or the GLS App
Delivery notifications via email, SMS or Viber
Cash on Delivery (COD) available in Slovenia, Croatia, Slovakia, Czech Republic, Hungary, Romania and Poland
Convenient return solutions
Integration via MyGLS, API or e-commerce platforms
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The GLS App – Fewer “Where Is My Parcel?” Questions

Customers can also track their parcels using the GLS App. The app allows them to check their parcel status, view the estimated delivery time, find the nearest GLS Parcel Locker or GLS Parcel Shop, and manage selected delivery options.

We recommend that online retailers include a link to the GLS App on their Delivery page, in customer notifications, and in their Frequently Asked Questions (FAQ) section.

More about app

Additional Recommendations for Online Retailers

What Every Online Store Should Include in Its Delivery Information

We recommend that online stores clearly provide the following delivery information:

Available delivery options:

-GLS Direct Delivery and GLS Parcel Locker

-Delivery costs for each delivery option

-The minimum order value for free delivery

-Estimated delivery times

.A link to parcel tracking A link to the GLS App

-The importance of providing a valid email address and mobile phone number

-What happens if the customer is not available at the delivery address

-Collection information for GLS Parcel Lockers and GLS Parcel Shops

-Any additional charges that may apply when collecting a parcel from a GLS Parcel Shop

-Customer support contact details

Read the delivery recommendations

What Every Online Store Should Include on Its Returns Page

Customers expect a simple and transparent returns process. With the GLS Easy Returns solution (with or without a return label), online retailers can enable customers to create a return label online and drop off their parcel at a GLS Parcel Locker or GLS Parcel Shop.

We recommend that online stores clearly provide the following information on their Returns page:

-The return period

-The returns process

-A link to the returns portal

-Who covers the return shipping costs

-Where customers can drop off their return parcel

-The expected refund timeframe

If an organised return service is not available, customers can also send their parcel via Posljipaket.si.

Learn more about Returns

Do you send more than 40 parcels per month?

GLS helps online retailers deliver a better customer experience – from delivery options and parcel tracking to collection and returns.

Partner with GLS and benefit from a parcel delivery solution tailored to the needs of your online store.

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MyGLS / API Integration

By integrating MyGLS or the GLS API, online retailers can automate shipment creation, label printing, parcel tracking and other logistics processes directly from their ERP system or e-commerce platform. The integration streamlines order fulfilment, reduces manual work and helps deliver a better customer experience.

About Ecommerce integrations About GLS points
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If you ship parcels regularly, GLS will provide you with a tailored quote for parcel delivery services and value-added solutions.

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