Information about Cookies

Cookies are small computer files that are stored and read, for example, when you visit a website, read an email, or install or use software or a mobile app, regardless of the type of device used (computer, smartphone, e-reader, internet-connected video game console, etc.). The information stored by cookies can be read by the website during a subsequent visit. Cookies are, on the one hand, necessary to ensure the website functions properly. On the other hand, cookies can make it easier for the user to use the website in the future: information stored during the first visit (for example, language settings or usernames) will not need to be re-entered. Consequently, the website adapts to some extent to your personal needs, provided you use the same device.

To provide you with an optimal service tailored to your customers’ needs. For example, information you have already received during your first visit will not be displayed again. Processes such as logging in and out can be simplified, and previously searched information can be displayed more quickly. Navigation on the site can be improved. GLS France naturally takes technical and organizational measures to protect your personal data and prevent data loss and any unlawful activities.

Please find more information about our data protection policy via this link .

GLS France use the website analytics tool Piano from Applied Technologies Internet SAS., 85 avenue Président JF Kennedy, 33700 Merignac, France. on our website. We use Piano to analyse your use of the website in order to compile reports on the activities on our websites and improve the user-experience.

With Piano, interactions of website visitors are recorded and systematically evaluated by use of cookies and specific visitor-IDs.

The data collected using Piano is anonymised or pseudonymised as soon as possible. The IP address is shortened and login and device IDs are converted into a pseudonymous key.

This generally rules out the possibility of a direct personal reference. In particular, it is no longer possible to assign the data to the website visitor's computer or end device.
We process the following data when using Piano:

● Visitor ID
● IP-Address
● Audience information: number of visitors, visits, page views, events, bounce rate, geolocation (country, continent, region, subregion, language).
● the referrer URL (the previously visited website), including search engines and social media sites as well as campaign parameters;
● the URL visited with the associated page title and optional information about the page content;
● Technology details: devices, browsers, operating systems.
● How you navigate and interact with our website from entry page to the end of the visit: Displayed pages, click action, navigation, downloads, scroll-behaviour;
● How you search on our website: search results displayed to you and results you click on;
● How you get in contact with us: start of filling out our contact form, progress and submission. Please note that we do not analyse the content of the contact form.
● If you register for an account on our website we also track if you are logged in or out.
We delete this data after 25 months.

The legal basis for the data processing is your consent in accordance with Art. 6 (1) a) GDPR.

You can withdraw your consent at any time with effect for the future by adjusting your preferences in our consent banner.

Below is an explanation of the most commonly used types of cookies, for your reference:

1. Session cookies
When you are active on a web page, a session cookie is temporarily stored in your computer’s memory. It contains a session ID that prevents you, for example, from having to log in again on every page you visit. Session cookies are deleted when you log out or expire automatically at the end of your session.

2. Persistent or stored cookies
Persistent or stored cookies save files on your computer until their scheduled expiration date. These cookies allow web pages to remember your information and settings for your next visit. This makes accessing web pages easier and faster; for example, you do not need to readjust the language settings on our portal with every visit. Upon expiration, the cookies are automatically deleted when you visit the web page that created them.

3. Third-party cookies
Third-party cookies come from providers other than the website operator. They may be used, for example, to collect information for advertising purposes or to generate personalized content and web statistics.

4. Flash cookies
Flash cookies are stored on your computer as data elements from websites that use Adobe Flash Player. Flash cookies do not have an expiration date.

The following cookies are used on the GLS France website: