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Pick-up parcel at GLS Parcel locker
GLS Parcel Lockers – fast and convenient 24/7 Parcel collection
GLS Parcel Lockers enable parcel collection, parcel drop-off, and easy returns whenever it suits you best.
The entire pickup process usually takes less than a minute.
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1. At the Parcel locker select “Collect parcel” -
2. Enter your PIN manually or scan the barcode -
3. The locker compartment will open, and you can collect your parcel within seconds
How do I collect a parcel from a GLS Parcel Locker?
GLS Parcel Lockers provide a secure and convenient way to collect parcels 24/7. Once your parcel has been delivered to a Parcel Locker, you will receive a collection code via the GLS App, SMS, email, or Viber notification.
If the selected Parcel Locker is full, your parcel may be redirected to the nearest available location. In the event of a technical issue, please contact Customer Support for assistance.
GLS Parcel Lockers: Parcel Collection on Your Schedule
Don’t want to wait at home for a courier? Prefer to collect your parcel early in the morning, late in the evening, or while running errands? GLS Parcel Lockers provide a convenient, secure, and fast way to collect parcels 24 hours a day, 7 days a week. You can pick up your shipment whenever it suits you best, without waiting and without having to adjust to a delivery schedule. With GLS Parcel Lockers, you have full control over the collection of your parcels, while all delivery updates are available through the GLS App, SMS messages, email, or Viber notifications.
Where is the pick-up location?
You can search for nearest GLS Parcel locker, GLS Parcel Shop or GLS Depot.
Cash-on-Delivery Payment
For cash-on-delivery shipments, the following payment methods are available at GLS Parcel Lockers:
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Payment by card
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Payment via Flik
How does delivery to a Parcel Locker work?
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Step 1: The sender hands over the parcel to GLS
Once GLS receives the parcel, it is entered into our delivery network. You can start tracking your shipment through the GLS tracking system. -
Step 2: We deliver the parcel to the selected Parcel Locker
If you chose Parcel Locker delivery when placing your order, the shipment will be delivered directly to the selected location. -
Step 3: You receive a notification
Once your parcel is ready for collection, you will receive: 1. The Parcel Locker location 2. A collection PIN or barcode 3. Information about the collection deadline Notifications can be received via: GLS App SMS Email Viber -
Step 4: Collect your parcel
At the Parcel Locker screen: 1. Select “Collect Parcel”. 2. Enter the received PIN or scan the barcode. 3. The locker compartment opens. 4. Collect your parcel.
WHY GLS PARCEL LOCKER?
Flexibility
Pick up the parcel during your daily errands (Parcel Lockers are located in the most frequent and convenient locations)
Available 24/7
GLS Parcel Lockers are available 24 hours per day
Pick up in total privacy without waiting in the line
Maybe you've ordered a surprise or a gift for someone and you don't want anyone to see it when the courier arrives. Picking up at GLS Parcel Locker gives you complete privacy without waiting in line
Sustainable logistics
When you order a delivery to GLS Parcel Locker, you also help to implement more sustainable logistics, as the number of kilometers for parcel delivery is reduced accordingly.
Photovoltaics GLS Parcel Lockers
More sustainable logistics by installing photovoltaic GLS Parcel Lockers that draw their energy from solar energy
Without additional costs or commissions
We do not charge commissions or additional costs for collection at GLS Parcel Lockers. You can pay after delivery with a credit card or via FLIK.
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Free pick up. Without costs or additional provisions -
Parcel is available for pick up 24/7 -
Payment with credit cards is available
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Without waiting lines in privacy -
Delivery with less transport routes
FAQ
How do I redirect my parcel to Parcel Locker?
If the sender also included your e-mail in order for delivery, you will be notified one day before the scheduled delivery that you are able to redirect your parcel to GLS Parcel Locker (via a link). After redirection, you are going to receive a code to your e-mail, SMS or Viber. You will be able to pick up your parcel with this code.
How do I pick up my parcel from the Parcel Locker?
Choose option: Pick up of the parcel, enter the code you received by e-mail, SMS, GLS app or Viber message into the field: code. The door of the Parcel Locker where your parcel is being stored will open. Close the doors after you finish the process.
How do I make payment on the Parcel Locker?
You can also make payment after the delivery at a GLS Parcel Locker using a credit card or via FLIK.
When you enter the pick-up code, the Parcel Locker displays that payment is required for collection and asks if you want to continue. You can then choose between two payment methods: credit card or FLIK.
If you choose to pay by credit card, click Continue. The POS terminal will be activated. Follow the instructions on the POS terminal – insert or tap your card and enter your PIN if required. Once the transaction has been completed, the compartment containing your parcel will open.
If you choose to pay via FLIK, confirm or enter the mobile phone number or email address associated with your FLIK account. Then click Pay via FLIK and follow the instructions on your mobile device to complete the payment.
What are the advantages of delivery to Parcel Locker compared to delivery to a choosen address?
In modern way of living, it is difficult to plan ahead when you will be available at the pick-up address. Pick up from Parcel Locker allows you a high degree of flexibility, which means that you can collect your parcel when you are returning from work or on your way to the store. GLS Parcel Lockers are available 24 hours a day. Maybe you've ordered a gift for someone and you do not want them to see it when the driver arrives. Picking up at the GLS Parcel Locker offers you complete privacy without waiting in line. When you order a delivery to GLS Parcel Locker you are also helping to implement sustainable logistics, as the number of kilometers driven by the driver to deliver a parcel is reduced. We also aim for sustainable development when instaling photovoltaic GLS Parcel Lockers, which derive their energy from solar energy.
What to do in case of technical issues?
If the compartment does not open after entering the code: 1. Try again Enter the same code once more. 2. Wait a few seconds In some cases, the system may need a little extra time to respond.
In case of Parcel Locker operating problems, please contact the GLS customer service department by connecting to GLS ChatBot: Whatsup https://wa.me/+38641496496 or Viber https://viber.com/glsslovenia or call +386 1 500 11 50.
Can’t find your collection code?
Please check the GLS App, SMS messages, email inbox, spam/junk folder, and Viber notifications. Also, make sure your parcel has already been marked as ready for collection. Verify whether your shipment has been delivered to a GLS Parcel Locker or a GLS Parcel Shop (e.g. Petrol).
How many days will my parcel wait for me in the Parcel Locker?
Your parcel will wait for you in the Parcel Locker for three days. The period starts the day after the parcel is delivered to the Parcel Locker.
What if I don't collect my parcel?
If the collection period expires, the shipment may be returned to the sender.
What if the Parcel Locker is full?
During periods of high shipment volumes, the selected Parcel Locker may no longer have an available compartment. In such cases, GLS may redirect your parcel to the nearest available GLS Parcel Locker. You will be notified of the new collection location.
How do I return parcel?
On the screen, select the option return parcel. In the next step, you scan (on the screen) the new sticker that you stuck on the package you are returning. The door of the Parcel Locker will open, you submit the parcel and close the door of the Parcel Locker. A notification is displayed on the screen that the parcel has been returned successfully.
What do I do in case Parcel Locker displays notification that my code has already been used?
This means that the pickup time has expired (three days) and the package has already been picked up by the GLS courier and is in the process of being returned. Contact the customer support department by connecting to GLS ChatBot: Whatsup https://wa.me/+38641496496 or Viber https://viber.com/glsslovenia or call GLS at phone number +386 1 500 11 50. and you will agree on the delivery process.
Who can I contact regarding GLS Parcel Lockers?
Please direct your question regarding Parcel Locker or in case you have a suggestion about setting up a Parcel Locker at your location to info@gls-slovenia.com. You can expect a response within two working days.
What if I disagree with delivery to a GLS Parcel Locker?
If you believe your shipment was redirected to a GLS Parcel Locker without justification, you can contact GLS Customer Support and we will review the delivery circumstances. In the event of any irregularities, the case will be investigated with the responsible delivery depot and courier. Such cases are treated as a dedicated category of customer service complaints and are reviewed accordingly.